Shipping policy

Whole Leaf Aloe products are sold and shipped by COATS NATURAL TECHNOLOGY, LLC from Garland, Texas.

Order processing

Orders ship within 1 to 3 business days of purchase, Monday through Friday, excluding U.S. holidays. You will receive an email with tracking information as soon as your order ships.

Shipping within the United States

Free shipping on U.S. orders of $15 or more, for a limited time. This is a promotional offer. We may change or end it at any time; the shipping cost for your order is always shown at checkout before you pay.
While free shipping is offered, we choose the carrier and service for each order. When the offer ends, you will be able to choose from the available shipping options at checkout.
We ship to all U.S. addresses, including Alaska, Hawaii, U.S. territories and APO/FPO addresses.
Delivery usually takes 2 to 8 business days after your order ships. Remote areas can take longer.

International shipping

We ship to most countries.

International shipping is paid by the customer. The cost is calculated at checkout based on the destination and package weight, and you choose from the shipping options shown.
Import duties, taxes and customs fees are not included in your order total. They are set by your country, collected by the carrier or your customs authority, and paid by you when the package arrives.
You are responsible for knowing whether your country allows the import of our products. Some countries restrict liquid food or supplement products.
Customs processing can delay delivery. We have no control over customs and cannot speed it up.
If a package is refused, or the duties are not paid, it may be returned to us or destroyed. If it comes back to us, we will refund the product price minus the original shipping cost and any return charges we are billed.

Address accuracy

Please check your address at checkout. We are not responsible for packages delivered to an address entered incorrectly. If you notice a mistake, email us right away; we will correct it if the order has not shipped.

Lost or damaged packages

If your package arrives damaged, or tracking shows it delivered but you did not receive it, email us within 7 days of the delivery date with your order number and, for damage, a photo. We will work with the carrier and send a replacement or a refund.

Questions

Email info@wholeleafaloe.com with your order number.