Refund policy

We want you to be happy with your order. You can return eligible items within 15 days of delivery.

What can be returned

Unopened products in their original, sealed packaging, for a full refund of the product price.
Opened aloe vera juice cannot be returned, because it is a food product. This does not apply to damaged, defective or incorrect items, covered below.
Opened gel, lotion and ALOE HOT cannot be returned, except as covered below.
4-packs and bundles: unopened items from a pack can be returned and are refunded at the price you paid per item.

Damaged, defective or wrong items

If an item arrives damaged, leaking or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including any shipping you paid. You do not need to send the item back unless we ask; if we do, we pay the return shipping.

How to start a return

Email info@wholeleafaloe.com with your order number and the items you want to return.
We will reply with the return address and instructions. Please do not send items back without contacting us first.
Ship the items back in their original packaging. Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

Refunds

Once we receive and inspect your return, we will email you to confirm, and refund the original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.
Original shipping charges are not refunded, unless the item arrived damaged, defective or wrong.

International returns

International orders can be returned on the same terms as U.S. orders. International customers pay return shipping, unless the item arrived damaged, defective or wrong. Original international shipping, import duties, taxes and customs fees are not refundable, because they are paid to the carrier or your government, not to us.

Subscriptions

You can cancel a subscription at any time before your next billing date through the link in your subscription emails, or by emailing us. Orders that have already shipped follow this policy.

Questions

Email info@wholeleafaloe.com with your order number.